Our General Terms Conditions

The below terms and conditions are no longer valid and you need to refer to the new website for the current valid terms and conditions. These terms and conditions have been changed. Please click on the link above to go to the terms and conditions on the new website.

You have to accept our Terms and Conditions in order to take driving lessons from CarCaptain. CarCaptain reserves the rights to change or modify the Terms and Conditions, charges and specifications. It's your duty to clarify all the points which are unexplained or otherwise understandable for you.

All due charges should be paid for at least 24 hours before the actual test date. CarCaptain has the right to cancel test which have not been paid in advance. Once the client has accepted a test booking, be that theory or driving test, the client is responsible for all fees and charges related to such booking and work done on behalf of the client. The client accepts that invoices/monies due may be adjusted in accordance with DSA test fee changes. Changes in money due may alter as a result of Saturday or after hours test bookings on behalf of the client.

We accept payment by Pay Pal, Google Wallet, Debit and credit cards, telephone payment and direct bank transfer (on request). We will make every endeavour to highlight the appropriate applicable charges and inform the client when they make purchases through our systems.
Driving lesson charges are payable in advance. All intensive driving courses, as well as crash courses must be paid in advance. Test booking fees, for theory tests and practical driving tests need to be paid in advance. If Carcaptain elects to make these payments on behalf of the student before having received any funds, the student needs to effect payment within 24 hours. The DSA test fees will be charged at the rates imposed on Carcaptain and the student agrees to reimburse Carcaptain accordingly.

We will not disclose or use any information provided to us to any third party. When a student provides us with the necessary information that is needed to make bookings on their behalf the student accepts that we need to disclose this information to the Driving Standards Agency (DSA) and the relative authorities to enable us to act as the agent for the student. The student acknowledges and accepts that we may use our address and details on behalf of the student. The student accepts that our appointment as agent authorizes us to act as the full legal representative of the student as far as the DSA and DVLA are concerned. The student also agrees and fully authorizes us that we have the right to book tests, (theory and or practical driving tests) cancel tests and move tests on behalf of the student at our sole discretion.

If a client or student incurs any erroneous costs or additional charges that requires additional engagement and work by the staff and instructors of Carcaptain or due to false or unfounded allegations that require engagement and administration time by CarCaptain staff and instructors they (student/client) agree to pay any and all time, administration and costs (internal and external) associated with such actions. You, the student/client, further agree that any and all costs associated with the administration and recovery of all fees so incurred for tuition and administration are for your account and this includes any and all costs associated with the recovery of any fees due. Carcaptain undertakes to notify the student/client and keep proper record of such costs incurred on behalf of the client/student.

If a guardian, parent, partner, brother or sister provides us with information in regard to a student, instructs us or makes payment on behalf of a student they agree to be jointly and severally liable, and except these terms and conditions as applicable to themselves and the student. Instructions given by guardians, parents, partners or direct associates, concur that they have the necessary authority to act on behalf of the student to accept our terms and conditions upon themselves and the student.

We do record telephone conversations from time to time for training and contractual referral purposes. Because it is of paramount importance for us to work under the instructions as given to us by our clients it becomes necessary to record the telephone conversations between the client and the operator. Not all our calls are recorded but the operator will not necessarily inform you, the client, if he or she records the call. Please be aware that we may if necessary produce such recorded calls in case of queries or for contractual matters. By not opting out of having the calls recorded, informing the operator that on each specific occasion that you do not wish to have the call recorded, you the client therefore agree that calls may be recorded and may be referred to for contractual purposes by Carcaptain if necessary. The client may request in writing if he/she requires copies of such recordings, should they exist. CarCaptain by inference does not undertake to record all or any specific discussions between the client and Carcaptain.

It is the instructor's prerogative whether he allows a student to use his car in the practical driving test or not. If the instructor decides that the student is not driving to a high enough standard, and may endanger himself, the instructor's car or the safety of other road users during the practical driving test, he may withhold the use of his car by the student for the practical driving test. The instructor does not need to give notice to the student that he intends to withhold his car for the test, it is however incumbent on the instructor to notify the student as soon as is practically possible that he has come to this decision or is considering with holding his car for use by the student on the practical driving test. All costs associated with the practical driving test appointment will be considered spent under these circumstances.

The student agrees that Carcaptain may publish any photographs or videos that have been taken by Carcaptain or its instructors. These photographs and videos become the exclusive possession of Carcaptain. The photographs and videos so captured will be used for promotional and internet purposes only. Carcaptain will not be restricted in its discretion as to how these videos of photographical material are used. If the student does not wish to have this material used he is to contact Carcaptain in writing to discuss the situation timeously.

Once a practical driving test has been locked in and confirmed by the Student the student is liable for all the costs relating to the practical driving test. A practical driving test cannot be cancelled without incurring costs unless there are three clear working days leading up to the driving test. Carcaptain undertakes to do everything within its ability to assist the student to complete his driving course and hours required leading up to the test.

Carcaptain will do everything in its power to arrange tests according to the student's requirements. If Carcaptain has successfully booked 5 (five) or more tests according to the students requirements, under the same cycle, and then it will be deemed by the parties that Carcaptain has executed its responsibility under the contract. Any further changes to driving test bookings within the highly changed cycle will be subject to a £20 (twenty pounds) charge per further booking.

Please note that free evaluation lessons and Free Test bookings are subject to you having signed up for a full course with us. If you elect not to take a Guaranteed Pass course or intensive course with ourselves then we have the right to charge any services offered or given. Free lessons, evaluation lessons, tests or bookings are at the sole discretion of the management of Carcaptain. Our invoices and documentary communication will clearly reflect services that are to be paid for and those that are free. Please clarify these points with our administration if you are unclear about any of this.

We do offer a guaranteed pass course as well. Guaranteed PASS courses have unlimited lessons subject to the terms and conditions as per the separate contract entered into under the Guaranteed PASS course contract which you will receive details of after your evaluation. The Guaranteed PASS contract is executed on a special contract by contract basis for the individual after a full evaluation but we cannot guarantee a driving test pass under our normal terms and conditions for the intensive courses. The terms of the guaranteed pass course will be agreed on an individual basis and be mutually signed by the client and Carcaptain. Under these circumstances a separate contract will be drawn up for this purpose. Where there are conflicts in the terms and conditions between these "general terms and conditions" the "terms and conditions" as per the signed contract will take precedence over these terms and conditions.

The number of hours for the courses as mentioned on our pages is recommendations only and should be used as guide lines for students to determine the extent and length of the course they require. The number of hours recommended are for the average student and have been determined from past experience and careful consideration of industry averages. The courses are not a Guaranteed Pass course. We will do everything in our power for the student to be enabled to attend and sit his agreed driving test. If you require a guaranteed pass course please contact our offices to make the necessary arrangements.

Our qualified instructors are authorized with the DSA. In case you face problems with our instructors we undertake to look into the problem and if it is possible to do so, we'll provide you with another instructor.

Link to Carcaptain Learner Driver Insurance Gift Voucher terms and conditions. (CCIGV)

Link to Carcaptain explanation of the driving test cover charge, terms and conditions.

Definitions:

1. All the terms "Carcaptain", "we", " our ", "us" means "Carcaptain Limited Trading as CarCaptain or Carcaptain driving schools". Company Registration no: 7402502: ~ UK. Also UK VAT Registered.
2. All reference to "Franchise instructor" signifies "a self-employed driving instructor driving under the CarCaptain logo or pre-approved instructors who act for us from time to time".
3. All reference to "instructing agents" means all external organizations that pass students on to CarCaptain.
4. All reference to "instructor", "instructors", "driving instructors", "and driving instructor" indicates CarCaptain's franchise driving instructors or instructors pre-approved by CarCaptain.
5. All reference to "your", "you" mean "you".
6. All references to the female gender includes the male gender and vice versa.
7. All reference to "student", "client" refers to the learner driver or person who is in the process of learning to drive.
8. All references to "DSA" mean the "Driving Standards Agency". (According to the DSA website "(DSA) is one of the executive organizations that forms part of the Motoring and Freight Services group, within the DfT (Department for Transport)."
9. All references to "DVLA" refers to "Driver and Vehicle Licensing Agency" is one of the executive agencies that forms part of the Motoring and Freight Services group, within the Department for Transport (DfT).

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